Consistently High-performing Engaged Agents
NGNInsights allows the agent to view their real-time performance in accordance with what is expected of them and illustrating at the same time areas of needed improvement.
Agents learn what is expected of them, how they are performing according to those expectations, and they are rewarded for their performance. This process promotes Self-Governing agents who take responsibility for their own performance.
See a rankings of other agents in their points or KPIs.
Motivate agents by reinforcing their positive performance, helping agents connect that their actions enable them to achieve more.
The Agent Hub provides the most essential insight to the agent relative to their performance, what your company expects of them with a full range of gamification features.
Whether an agent is on time for 7 days straight or makes 1000 calls, achievements are rewarded for streaks or milestones.
Want to show agents they are doing a good job? Manually give awards to agents, even create a company award for agents.
NGNInsights for the agent is designed to boost agent workflow, productivity, performance, and engagement. Desktop real-estate is scarce, and for agents to be the most effective, agents need to keep things simple. By having agents switch to other screens to view their performance or gamification features, it hinders workflow and productivity. NGNInsights helps agents to reach their maximum potential and naturally produce more results. The optional agent desktop toolbar can be deployed as permanent dashboard for the agents to quickly see their performance in real time.
In the app, the supervisor sees the exact same data and benchmarking that the agent sees so both are on the same page. With such transparency, management is able to individually reward agents, showing them that their hard work does not go unnoticed.
NGNInsights teams up with agents to point them in the right direction & encourage them to keep going. Agents feel a new source of accomplishment when shown their success.
on an Entirely
NGNInsights is creating a world where agents love their job. By encouraging the agent along with all the things they are doing great, NGNInsights cultivates an entirely new sense of agent motivation.
With NGNInsights’s advanced gamification features, agents are shown how great of a job they are doing in real-time! Think of what impact this will have on your agents!