Features
What Makes it so Great

The Performance Scorecard is the foundation of NGNInsights. The Scorecard represents the business goals for the Contact Center on a micro & macro-level.
Each icon is a KPI that comes from all your contact center systems unified in our patented Visual Technology. Benchmark KPIs to instantly analyze performance.

The Agent Performance Hub
The NGNInsights Bar gives the agent the ability to always have visibility on what they are accomplishing, their gamification, and the status of all an agent’s KPIs with its corresponding benchmark.
Upon clicking on any of these, agents can instantly gather more insights on everything they need in the Performance Hub.

NGNInsights Gamification
Maintain high performance and engagement through gamification by making everyday work a more fulfilling experience – boosting motivation, morale, performance, and productivity. Agents build habits of high performance as they are continually rewarded